Previous to becoming a member of Mercury Insurance, Pang served as CTO at Appen, a frontrunner within the synthetic intelligence knowledge sector. Pang constructed Appen’s expertise groups from the bottom up and developed a number of product traces. He has additionally served in senior management roles at Journey.com group and eBay.
“Technological transformation is a significant precedence for Mercury as we glance to expertise to assist unlock new services for our clients,” stated Victor Joseph, government vp and chief working officer at Mercury Insurance coverage. “This new place is without doubt one of the keys to Mercury’s future success as we rework our enterprise to satisfy the ever-changing wants and needs of our clients. It’s simply step one, nevertheless, within the firm’s digital journey as we develop and refine our customer-centric capabilities.”
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The creation of the CTO place highlights Mercury’s emphasis on the significance of technological innovation, the corporate stated. The flexibility to quickly assess, consider and deploy these improvements will enable the corporate to launch new services that can improve customer support, simplify agent processes, advance Mercury’s knowledge and analytics capabilities and extra.
“The insurance coverage trade is about danger administration by means of knowledge,” Pang stated. “I selected to work on this enterprise due to my ardour for knowledge and my perception that expertise, knowledge and AI can have optimistic impacts on folks. It’s my mission to unlock this potential to assist make life higher for our clients, brokers and group members, and I’m very excited by the alternatives forward of us.”
Mercury Insurance coverage has lengthy embraced expertise, providing a usage-based insurance app to auto policyholders. The corporate was just lately named one among America’s best midsize employers.
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