Erie Insurance coverage scored 38 factors above the business common in buyer satisfaction with the house insurance coverage claims expertise. It ranked first in 4 out of 5 of J.D. Energy’s examine elements: settlement, declare servicing, first discover of loss and the estimation course of.
“Since our starting in 1925, Erie Insurance coverage was constructed on the promise to be above all in service,” mentioned Lorianne Feltz, government vp of claims and customer support at Erie Insurance coverage. “As we speak, Erie remains to be guided by a accountability to those that rely on us to be there after they want us most.”
The J.D. Energy US Property Claims Satisfaction Study measures satisfaction with the claims expertise amongst insurance coverage clients who’ve filed a declare for damages. The examine examined 5 elements: settlement, declare servicing, first discover of loss, estimation course of, and restore course of.
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The examine was compiled utilizing responses from 5,343 owners insurance coverage clients who had filed a declare inside the earlier 9 months.
“Once we’re concerned in a declare, it’s typically certainly one of our buyer’s worst days,” mentioned Cody Prepare dinner, senior vp of claims for Erie Insurance coverage. “We’re grateful for our extremely skilled, empathetic adjusters who deliver our clients again to pre-loss situations, in addition to for our brokers who promote the proper protection to suit our shared clients’ wants.”
J.D. Energy additionally lately ranked Erie in first place for buyer satisfaction amongst personal lines insurers and within the prime three for auto claims satisfaction.
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